Passion is what influenced Anil Madhok to enter hospitality. However, it is his genuine love of people that is behind his ongoing drive for success.
Having been part of the sector for more than 25 years, Anil Madhok has spent much of that time achieving his personal goal: experiencing all aspects of the industry.
His portfolio includes city hotels, resorts across globally, Anil Madhok, now Chairman of Hotel Operations, has been part of the planning, hiring and unveiling of the largest chain integrated hotels globally
When the opportunity arose to be part of the pre-opening team and build a prestigious brand from scratch, Anil Madhok grabbed it. It’s a decision that has led him on his most significant career adventure yet – full of new trials and rewards.
“Developing the hotel from nothing was the greatest challenge,” Anil Madhok says. “It has also been the most fulfilling experience of my entire career.” The brand doesn’t have properties elsewhere, which mitigated the risk of preconceived notions of what the resort would be like or what it would offer.
“Sarovar Hotels presented the greatest opportunity to build a brand from ground zero,” he adds. “We had a chance to establish all our operating procedures
and guest experiences with world class Service standards.”
Since its opening, the beautiful located properties has continued to adapt and change its business model to align with the newest strengths. “We’re a fast-paced business and differ from a traditional hotel,” Anil Madhok says.
“In the integrated resort and hotel environment, you have the opportunity to do both significant and small changes on a weekly, monthly and annual basis.”
Following its ethos of endless adaptation, Sarovar is looking to open additional services for customer satisfaction.
“We’re aiming to continue to grow and diversify our business to suit the needs of every single traveller who comes to our Hotel,” Anil Madhok says. In recognition of the resort’s grandeur, Sarovar Hotels won number of appreciations and awards
“This is the Oscar in the hospitality industry,” Anil Madhok enthuses. He further notes that providing exceptional guest experiences has been part of the property’s DNA from the beginning. “That motto has become the driving motivator behind every single day,” he says.
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